Identified - We have identified the issue. A system outage with one of our search partners is affecting the ability to look up clients and appointments in SQUIRE. All other systems are operating normally.
Our team is actively exploring options to mitigate the impact in this area while the partner works to restore service. We will post an update as soon as we have more information.
Jun 05, 2026 - 12:12 EDT
Investigating - We are currently investigating reports of slowness when performing certain functions in SQUIRE. Some users may experience delays. Our team is actively looking into the cause and working to restore normal performance. We will post an update as soon as we have more information.
Jun 05, 2026 - 12:02 EDT
SQUIRE
Degraded Performance
90 days ago
99.95
% uptime
Today
Booking
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
iPhone
Operational
90 days ago
100.0
% uptime
Today
Android Phone
Operational
90 days ago
100.0
% uptime
Today
Widget
Operational
90 days ago
100.0
% uptime
Today
Commander
Operational
90 days ago
100.0
% uptime
Today
iPad
Operational
90 days ago
100.0
% uptime
Today
iPhone
Operational
90 days ago
100.0
% uptime
Today
Android Phone
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
100.0
% uptime
Today
Web - Search
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Payments
Operational
90 days ago
100.0
% uptime
Today
Reporting
Operational
90 days ago
100.0
% uptime
Today
Support
Operational
90 days ago
100.0
% uptime
Today
ServiceCloud
Operational
90 days ago
100.0
% uptime
Today
Salesforce
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Booking
Operational
90 days ago
100.0
% uptime
Today
Reserve with Google
Operational
90 days ago
100.0
% uptime
Today
Book Now with Instagram
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Infrastructure
Operational
90 days ago
100.0
% uptime
Today
Cloudflare
Operational
90 days ago
100.0
% uptime
Today
Amazon Web Services
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Payments
Operational
90 days ago
100.0
% uptime
Today
Stripe
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Communications
Operational
90 days ago
100.0
% uptime
Today
Twillio
Operational
90 days ago
100.0
% uptime
Today
MessageBird
Operational
90 days ago
100.0
% uptime
Today
E-mail
Operational
90 days ago
100.0
% uptime
Today
3rd-Party Supply
Operational
90 days ago
100.0
% uptime
Today
Shopify
Operational
90 days ago
100.0
% uptime
Today
3rd-Party URL Shortener
Operational
90 days ago
100.0
% uptime
Today
getsqr.co (short.io)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
The issue affecting SMS message delivery has been resolved. We are continuing to monitor any residual latency. SMS verification codes and appointment reminders are now delivering as expected. Marketing communications through Engage were not impacted. If you continue to experience any issues, please reach out to our support team. Thank you for your patience.
May 26, 13:36 EDT
Monitoring -
We are continuing to monitor the SMS message delivery issue. Appointment reminders and notifications are being delivered via email and push notifications, and login codes are being delivered via email only at this time. Marketing communications sent through Engage remain unaffected. We will provide a final update once the issue is fully resolved. We appreciate your patience while we work to address the issue.
May 26, 09:34 EDT
Identified -
We have identified the issue affecting SMS message delivery, preventing some customers from receiving SMS verification codes and appointment reminders. Marketing communications sent through Engage are unaffected. Our engineering team is working on a fix. We will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.
May 25, 09:16 EDT
Investigating -
SQUIRE is investigating an issue affecting SMS message delivery. Some customers may be unable to receive SMS verification codes required to log in, and appointment reminders sent via SMS may be delayed or undelivered. Marketing communications sent through Engage are unaffected. We are actively investigating the situation and will provide an update as soon as we have more information. We appreciate your patience while we work to address the issue.
May 24, 22:23 EDT